[Visual AI] Privacy Policy

Update Date: [March 9, 2025]

Effective Date: [March 9, 2025]

[Visual AI] (hereinafter referred to as "we") deeply understands the importance of personal information to you, and your trust is very important to us. We will protect your personal information and privacy according to the provisions of laws and regulations and in reference to the best practices in the industry. We have formulated this "Privacy Policy" and would like to specially point out: we hope that you carefully read and understand this Privacy Policy before using [Visual AI] and related services to make appropriate choices.

This Privacy Policy will help you understand:

We will collect and use your information in accordance with the privacy policy, but we will not collect personal information in a bundled manner just because you agree to this privacy policy.

When you use or enable related functions or use services, to achieve the functions and services necessary, we will collect and use relevant information. Unless it is necessary information required to achieve business functions or as required by laws and regulations, you can refuse to provide it without affecting other functions or services. We will explain the information to be collected in this privacy policy one by one.

Microphone, photo album (storage), and Bluetooth permissions will not be enabled by default, and will only be used when you explicitly authorize them to achieve specific functions or services. You can also withdraw authorization. It is particularly important to point out that even if you have authorized us and we have obtained these sensitive permissions, we will not collect your information when it is not needed for the related functions or services. For details, please refer to the following application permission application and usage instructions.

• To ensure the realization of Visual AI product functions and the safe and stable operation of the purpose, we may apply for or use related permissions of the operating system;

• To protect your right to know, we will display the related operating system permissions that the product may apply for and use through the following list, and you can manage related permissions according to actual needs;

• With the upgrade of the product, the types and purposes of applied and used permissions may change, and we will promptly adjust the list according to these changes to ensure that you are promptly informed of the application and use of permissions;

• Please be aware that for the needs of business and product functions and security, we may also use third-party and affiliated SDKs, which may also apply for or use related operating system permissions;

• During the use of the product, you may use H5 pages or mini-programs developed by third parties, and these third-party developed plugins or mini-programs may also apply for or use related operating system permissions due to business needs;

• The following are applicable to the latest version of Visual AI, and if there are separate applicable scenarios or purposes, they will be explained in the following list.

Android Operating System Application Permission List

The following text will help you understand in detail how we collect, use, store, transfer (if applicable), and protect personal information; help you understand how to manage your personal information. This policy is closely related to your use of our services, and we suggest that you carefully read and understand all the content of this policy, make the choices you think are appropriate, the important content of the terms concerning your personal information rights and interests has been highlighted in bold, please pay special attention.

1. How We Collect and Use Personal Information

2. How We Use Cookies and Similar Technologies

3. Partners and Transfers, Disclosure of Personal Information Involved in Data Use

4. How We Store Personal Information

5. How We Protect the Security of Personal Information

6. Exercise Your Personal Information Rights

7. Minors Clause

8. Revision and Notification of Privacy Policy

9. Contact Us

1. How We Collect and Use Personal Information

We will collect the information you actively provide when using the service, and the information generated when you use the function or accept the service through automated means:

1.1 Intelligent Conversation

a. We provide conversation and interaction services to you based on generative AI model technology. In order to provide conversation and interaction services, we may collect the information you actively input (including text or voice), content instructions, your behavior information when using the model (including your clicks, browsing, edits, etc.), and the feedback information you provide. We will analyze and calculate the above information to better understand your questions and context, so as to provide you with more relevant information content (including text or audio and video). At the same time, to provide a better real-time call interaction experience, we will collect and analyze your voice input to distinguish user voice and environmental sound, etc., to achieve voice enhancement effects.

b. Under the premise of secure encryption technology processing and strict de-identification and unable to re-identify specific individuals, we may use the above-collected data and the corresponding replies generated by the model for model training to continuously adjust and optimize the model's performance. If you do not wish other information to be used for model training and optimization, you can contact us through the contact information published in Article 9 of this Privacy Policy and request to withdraw the use of your data for model training and optimization.

c. When you actively take or input pictures, voice, etc., we will request you to authorize the camera, photo album, and microphone permissions according to the type of information you input. If you refuse authorization, you will not be able to take pictures or input picture and voice information, but it will not affect your use of other functions of [Visual AI].

d. When we identify that your input questions may be related to your location, with your authorization, we will collect location information related to this service to provide you with accurate and relevant content and information. Location information includes precise location information such as GPS sensors, WLAN access points, Bluetooth (Bluetooth), and base stations, as well as approximate location information obtained from network location information (such as base stations, IP addresses, and WLAN). Precise location information is personal sensitive information. If you refuse to authorize location permissions, it will affect the accuracy of positioning, but it will not affect the normal use of other functions and services. We will only display content or services that may be relevant based on approximate location information.

e. If the chat messages, submitted information, and other content you input include personal information of others, please be sure to obtain the legal authorization of others before providing such information to avoid improper disclosure of others' information.

1.2 Intelligent Search

When we recognize that you may have search intentions, we will collect and analyze the information you actively input (including text or voice) to automatically provide you with real-time search results. Some search results may be related to your location, and to display these search results, we will collect your geographic location information.

1.2.1 Location-based Intelligent Search Services (LBS)

When you ask us for information about nearby locations, for example, you ask "Where is the nearby café?", to reply to your question (i.e., to recommend nearby shops and/or service information to you), we may collect your precise geographic location. This geographic location may include: precise geographic location information obtained from sensor information such as GPS sensors, WLAN access points, Bluetooth (Bluetooth), and base stations. We only collect your precise geographic location when you have a clear scenario of looking for nearby locations.

Precise geographic location information is sensitive personal information. If you refuse to provide it, we will not recommend information about nearby locations based on the geographic location obtained from GPS sensors, but it will not affect the normal use of other functions we provide. We will only display content or services that may be relevant based on approximate geographic location information.

1.2.2 Intelligent Navigation Services (LBS)

When you ask us to provide navigation services, we may collect the aforementioned precise geographic location of yours.

We only collect your precise geographic location when you have a clear scenario of looking for nearby locations.

Precise geographic location information is sensitive personal information. If you refuse to provide it, we will not provide navigation services, but it will not affect the normal use of other functions we provide. We will only display content or services that may be relevant based on approximate geographic location information.

1.3 User Feedback and Services

a. Customer Service and Issues: To facilitate contact with you, help you solve problems as soon as possible, or record the processing plans and results of related issues, we may save your communication/call records and related content (including account information, feedback information, other information you provide to prove related facts, or the contact information you leave).

b. When you complain about others or are complained about by others, to protect your legitimate rights and interests and those of others, we may provide your account/identity information, contact information, and complaint-related content to consumer rights protection departments and regulatory authorities to resolve complaints disputes in a timely manner, except as explicitly prohibited by laws and regulations.

c. Surveys: To provide services and improve service quality for reasonable needs, we may send you surveys on [Visual AI] or cooperative platforms. When analyzing surveys, we will use your survey response information, as well as other information you provide when contacting customer service; if you do not wish to, you can also refuse to participate in the survey.

1.4 Notification Messages

You acknowledge and agree that in our operations, we may send you one or more types of notifications through the contact information you provide during the use of products and/or services, such as for user message notification, identity verification, security verification, and user experience research. If you do not wish to receive this information, you can unsubscribe through the method provided in the mobile message or directly contact us at shannon.liu@the-tomato.com to unsubscribe.

1.5 Operations and Safe Operation/Security

1.5.1 Operations and Security Protection

We are committed to providing you with safe and reliable products and usage environments, and providing high-quality and reliable services and information is our core goal. To maintain the normal operation of our services and protect your or other users' or the public's legitimate interests from loss, we will collect necessary information for maintaining the safe and stable operation of products or services.

1.5.2 Device Information and Log Information

a. To ensure the safe operation, operational quality, and efficiency of software and services, we will collect your hardware model, operating system version number, device identifier (Android such as AndroidID, OAID, SIM card information (such as ICCID), GAID, iOS such as IDFV, IDFA; different identifiers will vary in validity period, whether they can be reset by users, and the way they are obtained), network device hardware address (device MAC address), IP address, WLAN access point (such as SSID, BSSID), Bluetooth (Bluetooth), Mac address, base station, software version number, network access method, type, status, network quality data, operations, usage, service logs, device sensor data (such as accelerometer).

b. To prevent malicious programs and ensure operational quality and efficiency, we will collect information about running processes, overall operation, usage frequency, page crashes, overall usage, and performance data.

1.6 Change of Purpose for Collection and Use of Personal Information

Please understand that as our business develops, there may be adjustments and changes to the functions and services provided by [Visual AI]. In principle, when new functions or services are related to the functions or services we currently provide, the collection and use of personal information will be directly or reasonably related to the original processing purpose. In scenarios where there is no direct or reasonable association with the original processing purpose, we will collect and use your personal information and will inform and obtain your consent again in accordance with the requirements of laws, regulations, and national standards through page prompts, interactive processes, and agreement confirmation methods.

1.7 Exceptions to Obtaining Authorized Consent

Please understand that in the following circumstances, according to laws, regulations, and relevant national standards, we do not need to obtain your prior authorization to collect and use your personal information:

a. Related to the fulfillment of obligations stipulated by laws and regulations;

b. Directly related to national security or defense security;

c. Directly related to public safety, public health, or significant public interests;

d. Directly related to criminal investigation, prosecution, trial, and execution of judgments;

e. To protect your or others' life, property, or other significant legal rights and interests, but it is difficult to obtain the person's authorization;

f. Personal information that you have voluntarily disclosed to the public;

g. Necessary for entering into and performing contracts according to the request of the personal information subject;

h. Collecting your personal information from legally disclosed information, such as legitimate news reports, government information disclosure, etc.;

i. Necessary for maintaining the safe and stable operation of software and related services, such as discovering and dealing with software and related service failures;

j. Necessary for carrying out legitimate news reporting;

k. For academic research institutions, necessary for conducting statistics or academic research based on public interests, and when providing academic research or descriptive results to the outside world, personal information included in the results is de-identified;

l. Other circumstances stipulated by laws and regulations.

Please be especially reminded that if the information cannot be used alone or in combination with other information to identify your personal identity, it does not belong to your personal information in the legal sense; when your information can be used alone or in combination with other information to identify your personal identity, or when we cannot establish a connection with any specific personal information, this information will be treated and protected as your personal information in accordance with this Privacy Policy during the period of combined use.

2. How We Use Cookies and Similar Technologies

Cookies and similar technologies such as device information identifiers are widely used in the Internet. When you use [Visual AI] and related services, we may use these technologies to send one or more cookies or anonymous identifiers to your device to collect, identify, and store information about your access and use of this product. We promise not to use cookies for any other purposes beyond those described in this Privacy Policy. The main functions or services we use cookies and similar technologies for are:

2.1 Ensuring the Safe and Efficient Operation of Products and Services

We may set authentication and security protection cookies or anonymous identifiers to confirm whether you are safely logged into the service or whether you have encountered theft, fraud, and other illegal activities. These technologies will also help us improve service efficiency and increase login and response speeds.

2.2 Helping You Have an Easier Access Experience

Using these technologies can help you save the steps and processes of repeatedly filling in personal information and entering search content (e.g., recording conversations).

2.3 Cookie Clearance

You can refuse or manage cookies and similar technologies through browser settings. Specifically, enter the browser's "Settings" page, find the privacy and security settings page, and turn off the settings that allow websites to save and read cookies.

Please be aware that the specific method of turning off depends on the type of browser you choose. Taking Google Chrome as an example, you can refer to the following steps for the operation:

• Enter the browser's own "Settings" page;

• Click "Advanced" to expand the settings list;

• Click "Privacy Settings and Security";

• Click "Cookies and Other Site Data";

• Click "Block All Cookies". But please note that if you disable cookies or similar technologies, you may not be able to enjoy the best service experience, and some services may not be able to use normally.

3. Data Use Process Involving Partners and Transfer, Disclosure of Personal Information

3.1 Partners Involved in the Data Use Process

3.1.1 Principles

a. Legality Principle: In the process of cooperating with partners involving data use activities, there must be a legal purpose and comply with the legal basis of legality. If the partner's use of information no longer complies with the legality principle, they should no longer use your personal information, or use it again after obtaining the corresponding legal basis.

b. Justification and Minimum Necessity Principle: Data use must have a legitimate purpose and should be limited to what is necessary to achieve the purpose.

c. Safety Prudence Principle: We will prudently evaluate the purpose of the partner's data use, conduct a comprehensive assessment of their security protection capabilities, and require them to follow cooperation legal agreements.

3.1.2 Entrustment Processing

For scenarios where personal information is entrusted for processing, we will sign relevant processing agreements with the entrusted partners according to the law and supervise their personal information use activities.

3.1.3 Joint Processing

For scenarios where personal information is jointly processed, we will sign relevant agreements with partners according to the law and agree on their respective rights and obligations to ensure compliance with legal regulations and data security protection in the process of using relevant personal information.

3.1.4 Scope of Partners

If specific functions and scenarios involve services provided by our third parties, the scope of partners includes our cooperating third parties.

3.1.5 Data Use for Function or Service Implementation

When you use functions provided by our partners in [Visual AI], such as providing audio and video content in conversations, our partners may use information necessary for achieving business purposes to return more relevant content or query results to you.

3.1.6 Data Use for Advertising and Promotion Business Implementation

a. Advertising Promotion and Placement: To achieve advertising promotion and related analysis services, and to optimize and improve the effective reach rate of advertisements and promotions, the following partners need to use de-identified or anonymized device, network, channel information, location, and tag information:

• Advertisers/promoters, or partners providing advertising and promotion and related analysis services;

• Partners cooperating with advertisers/promoters to provide advertising and promotion and related analysis services.

b. Statistical Analysis: Partners conducting advertising and promotion and providing related analysis services may need to use your device, network, advertising and promotion clicks, browsing, display, and conversion data for analysis, measurement, and improvement of the effectiveness of advertising and promotion services.

c. Partner's Use of Information: Advertising and promotion partners may combine the above information with other data they have legally obtained to optimize advertising and promotion effects. We will require them to follow legal, justified, and necessary principles for the use of information to protect users' legal rights from infringement.

3.1.7 Providing Information for Security and Analytical Statistics

a. Ensuring Use Safety: We attach great importance to account, service, and content security. To ensure the safety of your and other users' accounts and property, and to protect your and our legitimate rights and interests from illegal infringement, our partners may use necessary device, account, and log information. To ensure user account safety, when we identify that the mobile number you use to log in to your account has a risk of secondary number reuse, we will provide your mobile number and the time of account registration to communication operators for secondary number verification to ensure your account safety.

b. Analyzing Product Situation: To analyze the usage and performance of our products, our partners may need to use product usage (crashes, crashes), device identifier information, overall application installation and usage, and other information.

3.2 Transfer

As our business continues to develop, we may undergo mergers, acquisitions, and asset transfers, and your personal information may be transferred as a result. In the event of the aforementioned changes, we will continue to perform the obligations of personal information processors in accordance with laws and regulations and the safety standards specified in this Privacy Policy, and if the successor changes the original processing purposes and methods, we will require the successor to obtain your authorization and consent again.

3.3 Disclosure

a. We will not disclose your personal information unless in accordance with national laws and regulations or with your consent. We will adopt security protection measures that meet industry standards when disclosing your personal information.

b. When penalizing and announcing violations and fraudulent behaviors, we will disclose information related to the accounts involved.

3.4 Legally Exempted Consent for Provision and Disclosure of Personal Information

Please understand that in the following circumstances, according to laws, regulations, and national standards, we do not need your authorization to provide or disclose your personal information to partners:

a. Necessary for entering into or performing contracts according to your request;

b. Necessary for performing statutory duties or obligations;

c. Directly related to national security or defense security;

d. Directly related to criminal investigation, prosecution, trial, and execution of judgments;

e. Necessary to respond to public health emergencies or to protect the life, health, and property safety of individuals in emergency situations;

f. For public interest implementation of news reporting, public opinion supervision, and other actions, processing personal information within a reasonable scope;

g. Processing your personal information that you have disclosed or has been legally disclosed;

h. Collecting personal information from legally disclosed information;

i. Other circumstances stipulated by laws and administrative regulations.

4. How We Store Personal Information

4.1 Storage Location

We will store your personal information collected and generated during our operations within the People's Republic of China in accordance with the provisions of laws and regulations. Currently, we will not transfer the above information overseas. If we transfer it overseas, we will strictly comply with relevant Chinese laws, regulatory policies, and follow the relevant regulations of the country or seek your consent.

4.2 Storage Period

We are committed to doing our utmost to ensure the security of your personal information and will only retain your personal information for the period necessary to provide the [Visual AI] service, without retaining it beyond the principle of necessity. For example:

• Mobile phone number: When you register and log in with your mobile phone number, we need to continue to retain your mobile phone number to provide you with normal services, respond to your possible inquiries and complaints, and ensure the safety of your account and system.

• The information you input, feedback, and other related information will be retained during the period when you do not withdraw, delete, or cancel your account, and we will use it to provide you with continuous business functions.

If you cancel your account, actively delete personal information, or exceed the necessary period, we will delete or anonymize your personal information, except in the following cases:

• Complying with the requirements of laws and regulations for information retention.

• For financial, audit, dispute resolution, and other purposes that require a reasonable extension of the period.

5. How We Protect the Security of Personal Information

5.1 We take the security of your personal information very seriously and will strive to take reasonable security measures (including technical and managerial aspects) to protect your personal information and prevent it from being improperly used or accessed, disclosed, used, modified, damaged, lost, or leaked without authorization.

5.2 We will use encryption technology, anonymization processing, and other reasonable and feasible means that are not lower than the industry peers to protect your personal information and use security protection mechanisms to prevent your personal information from being maliciously attacked.

5.3 We will establish a special security department, security management system, and data security process to ensure the security of your personal information. We have strict data usage and access systems to ensure that only authorized personnel can access your personal information and conduct security audits of data and technology in a timely manner.

5.4 Although we have taken the above reasonable and effective measures and have complied with the standards required by relevant laws and regulations, please understand that due to technical limitations and possible various malicious means, in the Internet industry, even if we do our best to strengthen security measures, it is impossible to always guarantee 100% security of information. We will try our best to ensure the security of the personal information you provide to us.

5.5 You acknowledge and understand that the systems and communication networks you use to access our services may have problems due to factors beyond our control. Therefore, we strongly recommend that you take active measures to protect the security of your personal information, including but not limited to using complex passwords, changing passwords regularly, and not disclosing your account passwords and related personal information to others.

5.6 We will formulate emergency response plans and immediately activate emergency plans when user information security incidents occur, striving to prevent the impact and consequences of these security incidents from expanding. Once a user information security incident (leakage, loss) occurs, we will inform you in a timely manner as required by laws and regulations: the basic situation and possible impact of the security incident, the measures we have taken or will take, your suggestions for self-prevention and risk reduction, and remedies for you. We will promptly notify you of the relevant situation of the incident in the form of notifications, emails, letters, text messages, and related forms. When it is difficult to notify one by one, we will take reasonable and effective ways to issue announcements. At the same time, we will also report the handling situation of user information security incidents as required by relevant regulatory departments.

5.7 Once you leave [Visual AI] and related services and browse or use other websites, services, and content resources, we will not have the ability and direct obligation to protect any personal information you submit through software, websites outside of [Visual AI] and related services, regardless of whether you log in, browse, or use the above software, websites based on the links or guidance of [Visual AI].

6. Exercise Your Personal Information Rights

We attach great importance to your management of personal information and do our best to protect your rights to inspect, copy, correct, supplement, delete, withdraw consent authorization, cancel accounts, complain and report, and set privacy functions for your personal information, so that you have the ability to protect your privacy and information security.

6.1 Change or Withdraw Authorization Scope

You can turn off microphone, photo album (storage), Bluetooth permissions in the operating system of the device itself, change the consent scope, or withdraw your authorization.

Specifically, you can operate in the following ways:

Android: System Settings - App Settings - App Management - Search or find [Visual AI] - Permission Management - Select the corresponding permission - Turn off

IOS: System Settings - [Visual AI] - Select the corresponding permission - Turn off

Please be aware that the specific method of turning off may vary depending on the model and system version of the device you use. Please understand that after you perform the above operations, we will no longer be able to continue to provide the services corresponding to the withdrawn consent or authorization, we will no longer collect information related to these permissions, but it will not affect the personal information processing carried out based on your previous authorization.

6.2 Inspect, Copy, Correct, Supplement, Delete Your Personal Information

You can inspect, copy, correct, supplement, or delete your personal information in the following ways:

a. Inspect/Correct/Supplement account information: Click on the avatar account area to operate

b. Inspect/Copy/Delete historical conversations: Click on the dialog box - click on individual conversations - delete

If you cannot complete the operation through the above methods, you can contact us through *Email: shannon.liu@the-tomato.com**.

6.3 Account Cancellation

Cancel your account at [Me] - [Settings] - [Account Settings] - [Delete Account]. Before you cancel your account, we will verify your personal identity, security status, device information, etc. You acknowledge and understand that account cancellation is an irreversible action. After you cancel your account, we will stop providing any services to you and delete all information related to your account or process the related information anonymously. If laws and regulations require the retention of personal information, we promise to store it separately and will not use such information in daily business activities.

6.4 Feedback and Complaints

You can provide feedback and complaints or reports according to our published system. If you or any other entitled party has any claims, requirements, or questions about the exercise of personal information rights granted by relevant laws and regulations, or if you have any opinions or believe that your personal information rights may be infringed, or if you find clues of personal information rights infringement, you can contact us through Email: shannon.liu@the-tomato.com. We will review the issues involved as soon as possible and reply within fifteen working days after verifying your user identity.

6.5 Access to Privacy Policy

Regarding the privacy policy, you can access it on the [Visual AI] web version or [Visual AI] App at "Me - Settings - About [Visual AI] - Privacy Policy".

6.6 Cease Operations and Inform You

If we cease operations, we will promptly stop collecting your personal information and notify you of the cessation of operations through individual delivery or announcements, and process the personal information we hold by deleting or anonymizing it.

7. Minor Clause

We attach great importance to the protection of minors' personal information.

7.1 If you are a minor under the age of 18, you should read and agree to this Privacy Policy together with your parents or other guardians before using this product and related services.

7.2 If you are a minor under the age of 14 ("Child"), you need to obtain your guardian's consent before using [Visual AI] and related services.

7.3 If you are the guardian of a minor under the age of 14, you should read and agree to this Privacy Policy for your ward before using [Visual AI] and related services.

7.4 We protect the personal information of minors in accordance with the provisions of relevant national laws and regulations, and will only collect, use, or disclose minors' personal information when permitted by law, with the explicit consent of parents or other guardians, or when necessary to protect minors; if we find that we have collected minors' personal information without obtaining verifiable guardian consent in advance, we will try our best to delete the relevant information as soon as possible.

7.5 If you are the guardian of a minor and have other questions about the personal information of the minor you are guardianship, please contact us through the contact information published in Article 9 of this Privacy Policy.

8. Revision and Notification of Privacy Policy

8.1 In order to provide you with better services, [Visual AI] and related services will be updated and changed from time to time, and we will revise this Privacy Policy in a timely manner. These revisions are part of this Privacy Policy and have the same effect as this Privacy Policy. Without your explicit consent, we will not reduce the rights you are entitled to under the currently effective Privacy Policy.

8.2 After the Privacy Policy is updated, we will issue the updated version on [Visual AI] and remind you of the updated content through official website announcements or other appropriate methods before the updated terms take effect, so that you can promptly understand the latest version of this Privacy Policy.

9. Contact Us

9.1 [Visual AI] is provided by [TOMATO ENTERTAINMENT PTE. LTD.] and/or affiliates.

9.2 If you have any questions, opinions, or suggestions about the content of this Privacy Policy, you can contact us in the following ways

a. Send your questions to Email: shannon.liu@the-tomato.com or

b. Send your questions to the following address: [6 RAFFLES QUAY #14-06, SINGAPORE 048580].